Shipping and Pickup Policy

Last updated: October 29, 2026

You can have your order delivered or pick it up at one of our branches. You choose at checkout.

Where we ship

We ship to addresses in all 50 US states and the District of Columbia. We do not currently ship outside the United States.

Shipping is calculated for each item in your cart, based on its weight or on a set rate for that type of part, and added together. Some parts have their own shipping rate.
Your shipping cost is shown at checkout before you pay.
Where sales tax applies, it is also charged on shipping. See our Terms and Conditions of Sale.

In-stock parts usually ship within 1 to 2 business days.
Built-to-order parts are made after you order. The product page shows the build time, and the part ships when it is finished.
You can order only what is in stock. If a part is out of stock, its page shows when it is usually back in stock, and you can sign up for an email when it returns.
Your order may ship from more than one of our locations, and may arrive in more than one shipment. We email you each time part of your order ships.

When your order ships, we email you the carrier and a tracking number. You can also see your shipments on your Orders page.
Delivery times depend on the carrier and your location, and are estimates, not guarantees.
Please inspect your order when it arrives. If anything is damaged, see "Damaged in transit" in our Returns and Refunds Policy.

Pickup has no shipping charge.
At checkout, choose Pickup and pick a branch. Some types of parts cannot be picked up; if your cart contains one, pickup is not offered for that order.
Wait for our "ready for pickup" email before you go. It includes the branch's full address.
Bring a valid photo ID and your order confirmation. If someone else is collecting for you, they need your order number and their own photo ID.
Pickup hours: Monday to Friday, 8:00 AM to 5:00 PM, in each branch's local time.
Please collect your order within 10 business days of the ready-for-pickup email. After that we may cancel the order and release or refund your payment.
Sales tax on pickup orders is based on the branch where you collect them.

The branches offered at checkout are always the current list.

Call (833) 869-0211 or email sales@fleetcooling.com, Monday to Friday, 8:00 AM to 5:00 PM Central Time.