Returns and Refunds Policy
Last updated: November 4, 2026
We want you to get the right part. If something is wrong with your order, here is how returns and refunds work.
Return window
You can request a return within 24 months of the date you placed your order, once your whole order has shipped or been picked up. If you need to stop an order that has not shipped yet, cancel it instead (see "Cancelling before it ships" below). A part that fails because of a defect is also covered by our warranty, described in section 8 of our Terms and Conditions of Sale. Warranty claims on solder-on and bolt-on tank radiators are not accepted if the radiator has been run with red antifreeze or any other extended-life (OAT) coolant. Use only green or yellow antifreeze. Antifreeze and Your Radiator Warranty explains why.
What can be returned
- Any part bought on our website can be returned within the return window, except custom core builds.
- Custom core builds are made to your measurements, so they cannot be returned. If something is wrong with your custom core, contact us and we will work it out with you.
- Parts must be unused, uninstalled and in their original packaging, unless you are returning them as defective or damaged in transit.
- We do not charge a restocking fee.
How to request a return
- Sign in and open the order from your Orders page, then choose Request Return.
- Pick the items and quantities you are returning and choose a reason: received wrong product, ordered wrong product, damaged in transit, warranty/defect, or other.
- Describe the problem. For damaged in transit and warranty/defect returns, add photos (up to 5 photos, JPEG or PNG, up to 5 MB each).
- Submit the request. Our team reviews it and gets back to you, usually within 1 to 2 business days.
An order can have one open return request at a time. You can follow every request on your Returns page.
After we approve your return
- We email you a return authorization with the address to send the parts to. The address is also shown on your return's page.
- Pack the parts carefully, include a copy of the return authorization, and ship the package to that address. Returns sent without an approved return authorization may be refused.
- Sometimes we will tell you that you do not need to send the part back. In that case your refund is processed without waiting for the part.
- Return shipping: we cover return shipping when we sent the wrong part, the part arrived damaged, or it is defective. For other returns, you pay the return shipping.
Damaged in transit
Please inspect your order when it arrives. If anything is damaged, request a return with the reason damaged in transit and photos of the damage and the packaging within 5 days of delivery. If you can, note the damage on the carrier's delivery receipt.
Refunds
- When we have received and checked your return (or approved a return that does not need to be sent back), we issue your refund.
- What is refunded: the price you paid for each returned part, less its share of any discount you used, plus the tax you paid on it. Shipping charges are not refunded unless you return your whole order.
- Card orders: the refund goes back to the card you paid with. Please allow 5 to 7 business days for it to appear.
- Purchase-order orders: we issue a credit note to your account instead of a card refund.
- If we deny a return request, we email you to let you know. Contact us if you have questions about the decision.
Cancelling before it ships
You can cancel an order yourself from your Orders page until any part of it has shipped. If you paid by card, we release the hold on your card and you are not charged. Once part of the order has shipped, or for an approved purchase-order order, contact us to cancel. See our Terms and Conditions of Sale.
Questions
Call (833) 869-0211 or email sales@fleetcooling.com, Monday to Friday, 8:00 AM to 5:00 PM Central Time.